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You can download the free template here:. Take the shortest way to a compliant manual. We have developed user manual templates for machinery, toys, medical devices and electronics that contain all legal content. Before actually using the User Manual Template and the other tools that I developed for Philip, I wanted to make sure we have the same starting point. I provided him with some general information about user instructions and with some good examples of existing user manuals.

A user manual is a technical communication document intended to give assistance to people on how to use a product. A good user manual assists users on how to use a product safely, healthily and effectively. Besides the primary goal of a user manual to assist a user , secondary goals could be creating a better user experience and meeting legal requirements.

A user manual consists of textual visual information illustrations, screenshots, tables etc. The user plays the central role when drawing up a user manual. A well-drafted user manual only provides that information that is relevant for the intended user of the product.

The user manual should contain both procedural information step-by-step instructions and conceptual information information the user needs in order to understand procedural information. A good user manual is concise and uses jargon-free language. They should contain information about what happens if a task is not done correctly. In some cases, a product is intended to be used by different types of users.

Typical user types are the end-user, installer, maintenance engineer and operator. Each user type needs a different approach in terms of language to be used, the tone of voice and provided conceptual information. Different kind of products need a user manual. A product can be a system, tool, device, an instrument, a piece of software or an app. Depending on the type of product, a user manual might include things as:.

The main tool that I developed in order to help Philip draw up his user manual is a User Manual Template. The template contains all the information and more from the list above. It complies with the requirements for his product.

The User Manual Template can be used for creating your manual for your system, tool, device, instrument, or for creating an installation manual, software manual, operational manual, maintenance manual or training manual.

Based on the first template for Philip, we have developed templates for the following product groups:. The user manual template is an MS Word document that can be printed or placed online. User manuals can be created using a variety of tools. Each tool has its own advantages and disadvantages. I will mention the most common tools below:.

While drafting a user manual with help of the User Manual Template, it can be handy to have some good examples. Through the following links you can download a user manual sample for documentation:. Ok, so now Philip has some basic knowledge about user manuals. When you want to write a manual that helps your user to solve problems, you first need to define who your user is. This can be done by creating a user profile, also named a persona. With a persona, you make some reasonable assumptions about the characteristics of your user.

This is not only useful for creating your user instructions, but it is an essential element at the start of the development of any product! As an educated industrial design engineer, this is how we started all our design assignments. You can use the template yourself to determine who your user is.

Action: Use the template to describe your user s. I am a HUGE fan of visualizing things. So if you want to take defining your user one step further, I would suggest you visualise your user in the form of a persona. When creating a persona you are giving your user a name, age et cetera, so it becomes a real person that represents your user.

Typical problems might include: installing the product, using the product, using the product safely, maintaining the product and disposing of the product. I asked Philip to identify the problems and solutions that his user might encounter during the product lifecycle. In order to do so, I created another template for Philip. Our user manual templates are compliant with this standard. Action: Use this template and the instructions on the first tab to identify the problems your user might have during the lifecycle of your product and present their solutions.

Philip has now identified the problems a user might have with his product during its lifecycle and he has now thought of the solution to solve the problem. In other words: Philip has defined the topics for his user manual. Each topic can only be about one specific subject, has an identifiable purpose, and must be able to stand alone.

A user wants to solve one problem at a time. A topic will become a section in the user manual. It can be a chapter or a sub- paragraph. As soon as a user is looking for an answer to his problem, he will use the table of contents to find out how to navigate to that answer. I asked Philip to structure the topics and define their place in the user manual, by assigning a certain topic to a specific chapter or sub- paragraph.

You have now created the Table of Contents ToC. The ToC is the outline of your user manual. Each topic in the user manual gets its own heading. The headings are the sub- titles that precede the actual text. They appear in the ToC, so the user can navigate to the needed information.

Because the ToC entries play such an important role in helping your user find their way, and to help them skip what is NOT important, they need a bit more attention.

Basically, you should try and work with three levels of headings: first-, second- and third-level headings. The first-level heading describes what the entire chapter or section is about e. A third-level heading uses noun-phrases e. Packaging contents and Tools to be used. Meaningful Headings tab. Dependent on the market where your product is placed in or put into service, and dependent on the product group your product belongs to, specific legislation applies to your product.

These requirements also include requirements on the content of your user manual and safety instructions. In order to sell your product in a specific market, you should make sure that your user manual complies with these requirements. These two articles below will tell you how you can find out exactly which legislation applies to your product for the European and U. Pro tip: when there is a Declaration of Conformity available already, you can find the applicable directives in there.

Philip didn't need to conduct these steps, as the template he used already contained the legal content as required by the relevant directives. For his product, it means that the following information is required for the user manual for his product:. This standard has been harmonised in the EU. Compliance with harmonised standards provides a presumption of conformity with the corresponding legislation! I have also created an IEC checklist that can be used to double check that your user manual complies with this standard.

In order to create an internationally compliant user manual, you should always make sure your manual meets the EU, US and requirements. I asked him to adjust the table of contents of the template according to his own table of contents. Without removing and mandatory elements of course Do you remember from step 4 that I asked to start the numbering of the sections with chapter 4?

Once you download the user manual template doc yourself, you will see that a few standard chapters have been added, as well as some appendices. The purpose of your product, or better: the intended use, is the heart of a user manual and forms the basis of ensuring the safe and healthy use of the product. The way the intended use is described also determines your liability and affects the further contents of the user manual.

The most legislation requires you to include a description of the intended use in the user instructions. The international standard for user instructions, the IEC , provides the following definition for the intended use:. An exhaustive range of functions or foreseen applications defined and designed by the supplier of the product. By describing the intended use you determine the safe envelope of the product. And once you have determined the intended use, you can focus on providing only those safety and user instructions for how to use the product within the given envelope.

Additionally, to the intended use, many more standards, directives and regulations also require you to include a description of the reasonably foreseeable misuse. Change your product. Example error formatting. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Check your warranty. This product cannot be identified by Serial Number alone.

Please enter a Product Number to complete the request. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement.

Learn more about HP's privacy policy. Check warranty status. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? In that situation, it is often recommended to configure the computer that should receive the Port Forward manually with an IP address. That way the IP address will always stay the same and the Port Forward keeps working. When you configure an IP address manually on a computer you need to configure the same settings that a computer normally receives via DHCP:.

If you choose to manually configure an IP address on a computer, then you also should make sure to exclude that IP address from the pool of DHCP addresses in your home router. Otherwise the router might hand out the same IP address to some other computer on the network. Using the street address analogy again, if two houses on the same street for some reason had the exact same house number, then the confusion would be great.

Some packages and letters would end up at the correct house whereas others would end up at the wrong place. It would very much be hit and miss with a big random element to it.

The same thing would happen on a computer network where two devices were configured to use the exact same IP address. You then have an IP address conflict on the network, and the result is basically that communication stops working for the involved clients.

Network communication simply does not work if only approximately half of the traffic ends up in at the correct place. In modern networks and with newer operating systems the computers will try to avoid IP address conflicts by checking first if the IP address seems to be taken already. But even then only the first computer that obtains the IP address will work correctly. The second computer that accidentally is given the same IP address as the first one will notice the IP address conflict and will then simply avoid talking on the network until it has been given another IP address.

By continuing to use this website you agree to the contents of our Privacy Policy Accept. When and why would you need to manually configure an IP address on a client?



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